• Visit the customer portal here
• Head to “Account Information” under “Manage My Account” on the left-hand side menu
• Scroll down to the “Emails” section
• Check the box to “Get notified of the latest announcements or offers on email.”
• Enter your preferred email address and check the “billing” box
• Click “Save Changes” at the bottom of the page

• Visit the customer portal here
• On the left-hand side menu, click on “Pay My Bill”
• Enter your debit card, credit card or eCheck information and the amount to pay
• Click on “Post Payment”

We are pleased to offer our customers pre-authorized debit payment options and are happy to help you set them up.

Other payment options include MasterCard, Visa, American Express, online banking, cheque, and cash. 

You can also pay at our main office using the same payment options or online through the customer portal.

Yes! You can hibernate your Valley Fiber Internet, TV and Home Phone services for a minimum of 1 month and up to a total of 6 months per calendar year. 

You can hibernate your services more than once during the calendar year, as long as your total time in Hibernation does not exceed 6 months. 

A one-time charge of $49.99 (plus tax) applies to each Hibernation request. Equipment rental fees will not apply during the Hibernation period. 

Ready to hibernate your services? You can now submit your Hibernation request online, no need to call. You can schedule your Hibernation in advance and can select a start date as early as 24 hours for your request. 

Request your hibernation online here. 

Need further assistance? Call us at 1-800-958-5698. If you are unable to request online, please allow up to 5 business days for requests submitted through Customer Care. 

Since we bill a month in advance, your invoices are due upon receiving them. You do, however, have the duration of your billing cycle to make a payment before it is considered late.

We adhere to our industry’s best practices, which typically require billing for services a month in advance.

The main purpose of the customer portal is to view your invoices, update payment information, and process payments on your account.

Changes to your email address, mailing address or phone number need to go to our billing department so we can make sure all of our records are up to date.

You can email billing@valleyfiber.ca or call 1-800-958-5698 to request an update.