Tier 1 Tech Support Representative

Are you interested in supporting the growth of Manitoba’s technological landscape? There are plenty of opportunities to implement your knowledge of tech when building out the network of one of Manitoba’s leading Internet Service Providers: Valley Fiber Ltd. Valley Fiber Ltd is a full-service company offering dedicated fiber optic internet, TV, and digital phone for people across the province. We’re growing fast, and we’re looking for talented people to come grow with us!

We are seeking out enthusiastic and self-motivated full-time Tier 1 Tech Support Representatives to join our team at Valley Fiber. This is an entry-level role for individuals who enjoy providing technical support to customers. This position reports to our Tech Support Managers.

What We Offer:
• Comprehensive benefits package
• Staff discounts on internet service and at select local businesses
• Opportunities for professional development, increased responsibility, and advancement
• Opportunities to work on big projects that have a lasting impact on the daily life of Manitobans

What You’ll Do:
• Field Customer Calls: Handle incoming inquiries to resolve technical issues.
• Proactive Support: Reach out to customers to assist with tech issues in their homes.
• Data & Reporting: Gather data and generate reports for management.
• Team Support: Assist other departments during high call volumes.
• Ticket Management: Create, document, and complete support tickets.

What You Bring:
• Legal Work Status: Must be eligible to work in Canada.
• Tech-savvy: A genuine interest in technology.
• Positive Attitude: A can-do approach to problem-solving.
• Software Skills: The ability to use a computer.
• Teamwork: Ability to work well in a team-based environment.
• Communication: Basic proficiency in English reading, writing, and speaking.
• Discretion: Ability to handle sensitive customer information confidentially.
• Adaptability: Willingness to adapt to changing priorities.

Working Conditions:
• Ability to work on internal systems for long periods of time.
• The Tech Support department operates around the clock as 24/7 support, 365 days a year with potential overtime.

Rotational shifts in Tech Support include morning, afternoon, evening, and overnight shifts. We thank all applicants who apply, however only those selected for further consideration will be contacted. Please submit your resume to hr@valleyfiber.ca.

Valley Fiber does not discriminate against individuals who have a disability or based on their culture, nationality, ethnicity, gender, or religion. Valley Fiber strongly encourages individuals from minority groups to apply and is willing to reasonably accommodate where possible.