Billing & Accounts Representative – Steinbach

Are you interested in helping Manitobans get connected to the province’s leading Internet Service Provider? You can help people become more connected than ever with Valley Fiber Ltd. Valley Fiber Ltd is a full-service company offering dedicated fiber optic internet, TV, and digital phone for people across the province. We’re growing fast, and we’re looking for talented people join us!

We’re hiring full-time Billing & Account Representatives to provide customers professional and personable interactions with Valley Fiber. This is an entry-level role for people who like working in an office environment and having regular social interactions with customers. The Billing & Accounts Representatives report to the Billing & Accounts Manager .

What We Offer:
– Comprehensive benefits package
– Staff discounts on internet service and at select local businesses
– Opportunities for professional development, increased responsibility, and advancement
– Opportunities to work on big projects that have a lasting impact on the daily life of Manitobans

What You Bring:
– Previous experience in customer service is an asset
– Proficient in Microsoft Office Suite
– Bi-lingual in French and English is an asset
– Excellent verbal and written communication skills
– Ability to work efficiently in a fast-paced office environment
– Ability to perform well under pressure
– Excellent interpersonal skills
– High degree of professionalism
– Ability to maintain discretion with highly confidential and sensitive information
– Ability to working independently and collaborate well as a team player
– Meticulous attention to detail
– Effective problem-solving capabilities
– High level of flexibility with changing priorities
– Self-motivated and able to complete tasks with little to no supervision

What You’ll Do:
– Interact with Valley Fiber customers through phone and email
– Assist customers with various billing needs and inquiries
– Processing customer payments
– Enforcing payment deadlines
– Customer account suspensions
– Update customer billing information
– Processing tickets
– Package upgrades
– Account hibernations

Working Conditions:
– Ability to work on internal systems for long periods of time
– Ability to work in an office environment
– Ability to work from home as required

We thank all those who apply, however only those selected for further consideration will be contacted. Please submit your resume to hr@valleyfiber.ca.

Valley Fiber is an equal opportunity employer that does not discriminate against individuals who have a disability or based on their culture, nationality, ethnicity, gender, or religion. Valley Fiber strongly encourages individuals from minority-groups to apply and is willing to reasonably accommodate where possible.