Billing & Accounts Representative – Steinbach

alley Fiber Ltd. is a locally owed and operated technology firm based out of Winkler, MB and rapidly expanding into eastern Manitoba. The ever-growing need for fast and reliable telecommunications has spurred on innovation. This innovation and its almost limitless potential have been one of the core passions for the Valley Fiber Development Team. Since 2017, this team has been working on bringing its next generation conscious fiber optic infrastructure design to the region. Valley Fiber has formed many partnerships with industry-leading developers to create and finalize its innovative design.

We are looking for a Billing and Accounts Representative to join our team in the Steinbach region. This is a full-time position, reporting directly to the Billing Manager.

Who You Are:
– Previous experience in customer service is an asset
– Proficient in Microsoft Office Suite
– Bi-lingual in French and English is an asset
– Excellent verbal and written communication skills
– Ability to work efficiently in a fast-paced office environment
– Ability to perform well under pressure
– Strong interpersonal skills
– High degree of professionalism
– Ability to maintain discretion with highly confidential and sensitive
– Ability to working independently and collaborate well as a team player
– Meticulous attention to detail
– Effective problem-solving capabilities
– High level of flexibility with changing priorities
– Self-motivated and able to complete tasks with little to no supervision

What You’ll Do:
– Interact with Valley Fiber customers through phone and email
– Assist customers with various billing needs and inquiries
– Processing customer payments
– Enforcing payment deadlines
– Customer account suspensions
– Update customer billing information
– Processing tickets
– Package upgrades
– Account hibernations

We thank all those who apply, however only those selected for further consideration will be contacted. Please submit your resume to hr@valleyfiber.ca