Customer Service Representative

Are you interested in helping Manitobans get connected to the province’s leading Internet Service Provider? You can help people become more connected than ever with Valley Fiber Ltd. Valley Fiber Ltd is a full-service company offering dedicated fiber optic internet, TV, and digital phone for people across the province. We’re growing fast, and we’re looking for talented people join us!

We’re hiring a full-time Customer Service Representative to provide customers professional and personable interactions with Valley Fiber. This is an entry-level role for people who like working in an office environment and having regular social interactions. Customer Service Representatives report to the Customer Service Manager.

What We Offer:
– Comprehensive benefits package
– Staff discounts on internet service and at select local businesses
– Opportunities for professional development, increased responsibility, and advancement
– Opportunities to work on big projects that have a lasting impact on the daily life of Manitobans

What You Bring:
– Previous experience in customer service is an asset
– Proficiency in technology and computers is required
– Previous experience in dealing with highly confidential information and maintaining discretion
– Proficient in MS Office Suite
– Excellent interpersonal skills and a ‘ready to assist’ attitude
– Excellent verbal and written communication skills
– High degree of collaboration with others
– Ability to multitask efficiently
– High level of adaptability with frequently changing processes
– Highly reliable and dependable
– High degree of professionalism
– Ability to problem solve efficiently
– Ability to thrive in a fast-paced environment
– Ability to de-escalate difficult interactions with customers in a professional manner

What You’ll Do:
– Assisting the sales team with providing documentation, processing agreements and other administrative tasks
– Assisting customers throughout the life cycle of their Valley Fiber services over the phone, email and occasionally in office
– Handling customer complaints and requests for information while working with other teams to find suitable solutions for each circumstance
– Data verification and entry
– Working with multiple software applications
– Assisting customers during the sign up process
– Tracking customer communications through our ticketing software

Working Conditions:
– Remaining seated at a desk for several hours a day
– Ability to work on internal systems for long periods of time

We thank all those who apply, however only those selected for further consideration will be contacted. Please submit your resume to hr@valleyfiber.ca.

Valley Fiber does not discriminate against individuals who have a disability or based on their culture, nationality, ethnicity, gender, or religion. Valley Fiber strongly encourages individuals from minority-groups to apply and is willing to reasonably accommodate where possible.