Telecommunications Specialist – Winkler

Valley Fiber Ltd. is a locally owed and operated technology firm based out of Winkler, MB. The ever-growing need for fast and reliable telecommunications has spurred on innovation. This innovation and its almost limitless potential have been one of the core passions for the Valley Fiber Development Team. Since 2017, this team has been working on bringing its next generation conscious fiber optic infrastructure design to the region. Valley Fiber has formed many partnerships with industry-leading developers to create and finalize its innovative design. We are looking for a Digital Communications Specialist to join our team. This is a full-time position, reporting to the Manager of Digital Communications.

Who You Are:
• Basic knowledge of computer networking including basic
understanding of routers, switches, access points, etc.
• Proficient computer skills for general office work
• Excellent communication skills (written and verbal)
• Efficient problem-solving skills
• Meticulous attention to detail (Documentation/reporting will be required)
• Available for overtime/on call work as required
• Previous experience in technical support is considered an asset

What You’ll Do:
• Provide tier 3 technical support for Digital Communications services
• Collaborate with tier 2 tech support reps to resolve support tickets
• Provide live technical support for all Digital Communications installers while
they are on site
• Escalating service-specific issues to upstream providers
• Assist office admin with phone number porting as needed
• Hardware provisioning for Digital Communications
• Troubleshooting network and hardware problems
• Developing/modifying configuration on Digital Communications hardware as required

We thank all those who apply, however only those selected for further consideration will be contacted. Please send resume to hr@valleyfiber.ca