Tier 1 Tech Support Representative – Winkler

Valley Fiber Ltd. is a locally owned and operated technology firm based out of Winkler, MB. The ever-growing need for fast and reliable telecommunications has spurred on innovation. This innovation and its almost limitless potential have been one of the core passions for the Valley Fiber Development Team. For the last 5 years, this team has been working on bringing its next generation conscious fiber optic infrastructure design to the region. Valley Fiber has formed many partnerships with industry-leading developers to create and finalize its innovative design.

We are looking for an enthusiastic and self-motivated Tier 1 Tech Support Representative to join our team. This position reports to our Tech Support Managers.

What You’ll Do:
– Take incoming customer phone calls
– Perform outgoing customer contacts in support of technical issues that a customer may be experiencing within the 4 walls of their home
– other duties as assigned

Who You Are:
• High school diploma is required
• Eligible to legally work in Canada
• Previous call centre or customer contact experience preferred
• Customer service experience is required
• Proficiency in Microsoft Office suite
• Ability to collaborate well in a team environment
• Strong attention to detail
• Strong written and verbal communication skills
• High level of organization
• Ability to apply a logical thought process to complex customer issues
• Ability to maintain discretion with confidential and highly sensitive customer
• Ability to adapt to changing priorities
• Ability to multi-task unsupervised in a fast-paced environment

Working conditions:
• Ability to work on internal systems for long periods of time
• The Tech Support department operates around the clock as 24/7 support,
365 days a year with overtime as required

Rotational shifts in Tech Support include day, evening and night shifts. We thank all applicants who apply, however only those selected for further consideration will be contacted. Please submit your resume to hr@valleyfiber.ca