How to Resolve Your Concern

Valley Fiber strives to uphold the highest standards of customer service via our local Manitoba team.

Contact Us

If you haven’t already, please head over to our “Contact Us” page so that you may submit your questions or concerns to our customer service team.

If you have a Technical Support question, please head over to our “Support Page”.

Additional Information

If you are unable to reach a satisfactory resolution to your problem, the Canadian Radio-Television and Telecommunications Commission (CRTC) or the Commission for Complaints for Telecom-television Services (CCTS) may be able to assist you. The CRTC is an independent agency of the Government of Canada responsible for the regulation of telecommunications companies.

For regulated services, contact the CRTC at:

Canadian Radio-television and Telecommunications Commission
Ottawa, Ontario
Canada, K1A 0N2

Commission for Complaints for Telecom-television Services (CCTS)

CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you.

To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll free 1 888 221-1687.